Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "j2000m," "we," "us," or "our" — the online gaming platform operated at https://j2000m.cam, including all associated mobile interfaces, APIs, and customer support services.
• "User," "you," or "your" — any individual who visits the j2000m website, registers an account, or otherwise interacts with our services.
• "Personal Data" — any information that, alone or in combination with other data, can identify a natural person, including name, email address, phone number, national identity number, IP address, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — j2000m, which determines the purposes and means of processing Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of j2000m pursuant to a written agreement.
• "Cookies" — small text files stored on your device by your browser when you visit the j2000m website.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, complete the KYC verification process, contact customer support, or otherwise interact with j2000m, we may collect the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, nationality, KTP / passport number, selfie photograph	Account registration, age verification (21+), KYC compliance, fraud prevention
Contact Data	Residential address, email address, mobile phone number	Account communication, transaction notifications, support correspondence
Financial Data	Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history	Deposit processing, withdrawal execution, anti-money-laundering (AML) screening
KYC Documents	Scanned KTP, utility bills, bank statements, proof-of-address documents	Regulatory identity verification, withdrawal authorisation
Support Communications	Live chat logs, email threads, complaint records	Customer service delivery, dispute resolution, quality improvement

2.2 Information Collected Automatically

When you access and navigate the j2000m platform, our systems automatically record certain technical information necessary for platform security and performance:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, search queries entered, bet placement sequences, session duration, and error logs.
• Location Data: Approximate geolocation derived from your IP address to enforce geographic access restrictions. Precise GPS location is never collected.
• Cookie Data: Session tokens, preference settings, authentication cookies, and analytics cookies as described in Section 8 of this policy.

2.3 Information from Third Parties

We may receive additional personal data about you from the following third-party sources:

• Payment Providers: Transaction confirmation data from Indonesian banks and e-wallet operators necessary to process your deposits and withdrawals.
• Identity Verification Services: Confirmation responses from third-party KYC providers who assist us in verifying the authenticity of documents you submit.
• Fraud Prevention Services: Risk signals and fraud indicators from licensed screening providers to protect the platform and all users from illicit activity.

3. Legal Basis for Processing

j2000m processes your personal data on one or more of the following lawful bases, consistent with applicable data protection legislation:

• Contractual Necessity: Processing required to perform the contract between you and j2000m — specifically, operating your gaming account, processing deposits and withdrawals, and providing customer support.
• Legal Obligation: Processing necessary to comply with anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, tax reporting obligations, and other applicable Indonesian and international laws.
• Legitimate Interests: Processing for fraud detection, platform security, service improvement, and responsible gaming monitoring, provided these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and certain analytics activities, where you have given explicit, freely-withdrawn consent. You may withdraw consent at any time by contacting support or updating your account communication preferences.

4. How We Use Your Information

j2000m uses the personal data collected for the following specific purposes:

• Creating and managing your gaming account, including verifying your identity and age (21+ requirement) and maintaining accurate account records.
• Processing financial transactions including deposits via BCA, BRI, BNI, Mandiri and e-wallets such as OVO, DANA, and GoPay, and executing withdrawal requests to your verified payment method.
• Complying with our legal and regulatory obligations under Indonesian law and our international licensing requirements, including AML screening and submission of mandatory re ports to regulatory authorities.
• Detecting and preventing fraud, money laundering, cheating, multi-accounting, and other prohibited activities that could harm the platform or other users.
• Personalising your experience on the j2000m platform, including remembering your preferences, displaying relevant promotions, and tailoring responsible gaming prompts based on your activity patterns.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates.
• With your consent, sending promotional communications about new games, special offers, seasonal promotions tied to events such as Idul Fitri or Indonesian Independence Day, and loyalty reward updates.
• Conducting internal analytics, product testing, and service improvement research to enhance platform performance, user experience, and game offerings.
• Resolving disputes, handling complaints, and enforcing our Terms & Conditions.

5. Sharing and Disclosure of Personal Data

5.1 Authorised Third-Party Service Providers

j2000m engages carefully selected third-party service providers who process personal data on our behalf strictly for the purposes outlined in this policy. These providers are contractually obligated to implement appropriate security measures and may not use your data for any purpose beyond their designated service function. Categories of such providers include:

• Payment processors and Indonesian banking partners facilitating deposit and withdrawal transactions.
• KYC and identity verification specialists who validate the authenticity of documents you submit during the account verification process.
• Cloud infrastructure and hosting providers who store platform data in secure, access-controlled data centres.
• Customer support software platforms that facilitate live chat and email ticket management.
• Fraud prevention and risk analytics firms that provide real-time threat intelligence to protect users and the platform.
• Game software providers (such as Evolution Gaming, Pragmatic Play, and Microgaming) who receive limited session data necessary to deliver in-game functionality.

5.2 Legal and Regulatory Disclosures

j2000m may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies when we are legally required to do so, including in response to valid court orders, regulatory investigations, or statutory reporting requirements. We will, where permitted by law, notify you of such disclosure requests.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a material portion of j2000m's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such transfer and the new privacy policy that will govern your data prior to the transfer taking effect.

5.4 What We Will Never Do

6. International Data Transfers

j2000m operates primarily in Indonesia and processes most data within the region. However, certain third-party service providers — including cloud infrastructure partners and game software studios — may be located outside Indonesia. Where personal data is transferred internationally, j2000m ensures that appropriate safeguards are in place, including data processing agreements incorporating standard contractual clauses or equivalent protections recognised under applicable law. By using j2000m services, you acknowledge that your personal data may be processed in countries outside Indonesia where data protection laws may differ from those in your country of residence.

7. Data Retention

j2000m retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account plus a minimum of 5 years following account closure, as required by AML and KYC regulations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Indonesian financial record-keeping obligations.
• Support Communications: Retained for 3 years from the date of the last communication to facilitate dispute resolution and quality assurance.
• Marketing Consent Records: Retained for 3 years from the date of consent or until withdrawn, whichever is earlier.
• Technical and Usage Logs: Retained for up to 12 months for security monitoring and platform performance analysis, after which they are anonymised and aggregated.
• Cookie Data: Session cookies expire when you close your browser. Persistent cookies expire according to the schedule set out in Section 8.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

j2000m uses the following categories of cookies and similar tracking technologies on our website:

Cookie Type	Purpose	Retention
Strictly Necessary	Authentication, session management, security tokens, load balancing. These cannot be disabled as they are essential to platform function.	Session / up to 24 hours
Functional	Remembering your language preferences, display settings, and last-visited game categories to personalise your experience.	Up to 12 months
Analytics	Measuring page performance, user navigation flows, and feature engagement to improve the platform. Data is aggregated and pseudonymised.	Up to 24 months
Security & Fraud	Device fingerprinting and behavioural signals used to detect bot activity, multi-accounting, and suspicious login patterns.	Up to 12 months

8.2 Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the j2000m platform. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Refer to your browser's help documentation for specific instructions.

9. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal data held by j2000m. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and allow up to 30 calendar days for a response.

10. Children's Privacy

j2000m is strictly an adult gaming platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21 years. Age verification procedures are applied during account registration, and we take reasonable steps to prevent underage access. If you believe a minor has registered an account or provided us with personal data, please contact support immediately. We will promptly investigate and, where confirmed, delete the relevant data and close the account.

11. Security Measures

j2000m implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256.
• Access Controls: Personal data is accessible only to authorised j2000m personnel who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Infrastructure Security: Our servers are hosted in ISO 27001-certified data centres with physical access controls, redundant power systems, and 24/7 security monitoring.
• Penetration Testing: We conduct regular third-party security audits and penetration tests to identify and remediate potential vulnerabilities in our systems.
• Incident Response: A documented data breach response plan is in place to ensure rapid containment, investigation, and notification in the event of a security incident.

While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately if you suspect unauthorised access to your account.

12. Third-Party Links

The j2000m website may contain references to third-party services such as payment platforms or game providers. This Privacy Policy applies solely to data processed by j2000m. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access in connection with our platform.

13. Changes to This Privacy Policy

j2000m reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify you by posting a prominent notice on our website and, where appropriate, via email to the address associated with your account. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of j2000m services after the effective date of any revision constitutes your acceptance of the updated policy.

14. Data Protection Officer and Contact

j2000m has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. If you have any questions, concerns, or requests regarding this policy or the handling of your personal data, please contact us through the following channels:

• Email: [email protected] — include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line.
• Live Chat: Available 24/7 through your j2000m account dashboard.
• Response Time: We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 calendar days.

Our Indonesian-speaking support team is available around the clock and can assist with privacy-related enquiries in addition to general account support.